The Pots
How do I store my pots?
Our pots stack three high safely!
What can I do with my leftover pots?
Our pots can be widely reused and recycled.
How can I reuse my pots?
You can pop our pots in the dishwasher and use them for serving food again – they’ll be fine in the microwave, oven or freezer.
How do I recycle my pots?
Our glass pots, plastic lids and cardboard sleeves are 100% reusable and recyclable.
Can I put the pots in my dishwasher?
Yes! Our pots are dishwasher-safe, so you can reuse them as easily as anything.
Are my pots oven-proof?
Yes! They’re perfect for your own baking creations – and are safe to use over and over again. They do get hot in the oven though, so make sure you use oven gloves.
Can my pots go in the freezer?
Our pots are freezer-friendly, so you can store frozen food in them once you’ve finished your dessert. However, only some of our desserts are suitable for freezing. Make sure you read the instructions on the sleeve of your particular dessert to check whether it can be frozen and how to prepare it.
What do I do if I find a broken pot?
We work really hard to make sure only perfect pots leave our kitchen. Very occasionally, they might crack on their journey to shop shelves or to your home. If you find a broken pot, please take a photo and send it to enquiries@potsandco.com, along with the best before date and where you bought it. It’s most helpful if you keep the packaging and your receipt to hand, too.
Other packaging
Is your packaging recyclable?
Yes! All of our packaging is 100% recyclable, whether it is glass, foil or plastic.
Are your plastic lids recyclable?
Yes! And what’s more, they’re made from 75% recycled plastic (or PET number 1).
Are your sleeves recyclable?
Yes! They’re made entirely from sustainably-sourced card.
Do you use plastic in your packaging?
We do use plastic lids to keep our desserts fresh, but we’re always on the lookout for more sustainable alternatives.
Know our ingredients
I’m pregnant – can I still enjoy your desserts?
Yes! All the milk and cream we use is pasteurised and all egg products in our kitchen are Red Lion certified. The Food Standards Agency recently reviewed its advice and has now confirmed that British Lion eggs can safely be eaten runny when pregnant.
Do you use artificial ingredients?
No, we only use the finest ingredients and nothing artificial in our Pots & Co desserts. Baking our desserts in their pots naturally doubles their fridge life, as well as creating that inimitable depth and signature creaminess.
Are your desserts kosher?
We’re working hard to get our desserts certified as kosher, but they aren’t just yet. They’re all vegetarian, and we only use milk and cream from cows.
Are your desserts halal?
Quite a few of our desserts are certified as halal – our Salted Caramel & Chocolate Ganache, 70% Chocolate Ganache, Chocolate Fudge dessert and Lemon & Lime Posset.
Are your desserts gluten free?
Lots of our desserts are naturally gluten free – our 70% Chocolate Ganache, Lemon & Lime Posset, Salted Caramel & Chocolate Ganache and Double Chocolate Ganache. Enjoy!
Are your desserts vegetarian?
Yes! Everything in our kitchen is vegetarian, and all our desserts are certified vegetarian by the vegetarian society. We don’t use any gelatine whatsoever.
Are your desserts vegan?
Our Delightfully Delicious range which include; Chocolate & Hazelnut Praline Ganache, and Chocolate & Orange Ganache, are vegan friendly.
Are your desserts dairy free?
Three of our desserts are - Chocolate & Hazelnut Praline Ganache and Chocolate & Orange Ganache.
Are your desserts nut free?
We do handle nuts in our kitchen, but of course, we keep them separate to avoid cross-contamination. If you would like to know more, please get in touch.
Do your desserts contain alcohol?
We don’t put alcohol in any of our desserts, but we do handle alcohol in our kitchen. Of course, we keep it separate to avoid cross-contamination.
Ingredient provenance
Where are your desserts made?
Our remarkable desserts are all handmade in our kitchen in London.
Where does your chocolate come from?
All the chocolate in our desserts comes from Colombia, including our very own sustainable cocoa farm in Necoclí, on the Caribbean coast. Our friends at Luker Chocolate support the families who work there, making sure the farm is run as ethically and sustainably as possible. Head this way to find out more!
Is your cocoa sustainable?
Yes! All the chocolate in our desserts comes from Colombia’s wonderful Fino de Aroma cocoa, classified in the top 8% of cocoa in the world. Our friends at Luker Chocolate support the communities who grow it, making sure farmers get a fair price for their cocoa and investing in projects that will improve their lives. Head this way to find out more!
What eggs do you use in your desserts?
We only use free-range eggs in our desserts, and all the farms we source them from enforce good animal welfare policies. Plus, all our eggs have the Red Lion stamp of approval, which means they meet their rigorous standards. Head this way to find out more.
Do you use British ingredients?
We use British ingredients as much as possible, like our free-range eggs and our delicious Cornish sea salt. When we source abroad, it’s only so we can get ingredients of the very best quality that don’t grow in the UK – like our Colombian Fino de Aroma cocoa and Madagascan vanilla.
Why did you change the Salted Caramel & Chocolate Ganache recipe?
We wanted to take one of our original and much-loved recipes to a new level of indulgence. Our Chef, Andrew, has added a delicious layer of caramel to our chocolate ganache. The balance of flavour, texture and the additional layer will tickle anyone’s taste buds!
Storage and serving
How should I serve my dessert?
Look out for whether the instructions on your pack say “serve chilled” or “serve hot” – these will explain how best to prepare your dessert. Remember that they’re at their most delicious when served in their individual glass pot and enjoyed with a teaspoon – it makes all the difference!
Will the glass pot get hot in the oven?
Yes! The glass pot will heat up in the oven or microwave. It’s best to wear oven gloves or use a tea towel when handling a hot glass pot, and to let it stand for a couple of minutes before serving. Take care!
Do I need to store my pots in the refrigerator?
Yes! If you need to transport them, they’re best kept in a cool bag with ice in an upright position – and for no longer than one hour.
Can I freeze my desserts?
Our desserts are best enjoyed from the fridge, and served hot or cold (depending on what’s written on their individual sleeves). Freezing them can change their texture and flavour, so we don’t recommend it. However, a few of our desserts are more freezer-friendly than the rest – our Salted Caramel & Chocolate Ganache and 70% Chocolate Ganache. You should freeze them straight away, then defrost in a fridge over 24 hours and eat it within the following day.
Availability
Where do you stock your desserts in the UK?
You’ll find our desserts in the fridges of all the best supermarkets, as well as in Harrods and Selfridge’s. Head this way to have a look at our list of stockists.
Where can I find your Little Pots?
You’ll find our Little Pots whizzing all over the world – they’re served on major airlines, as well as in Co-op, Sainsbury’s, Waitrose and Tesco in the UK. Enjoy!
Are your desserts available outside the UK?
Yes! We’re busy sharing our desserts with more and more people. You’ll find them in the United States, and we’re flying our desserts all around the world on major airlines, which provide in-flight desserts.
If your country isn’t listed here, we’re sorry! We hope to be there soon. If you’re a distributor that can help us with that, please get in touch.
Working for us
How can I get a job at Pots & Co?
We’re always looking for brilliant new people to work at our office and kitchen in London. Our latest job listings can be found here. Email us at jobs@potsandco.com with your CV and a bit about what you could do for us, and we’ll get back to you as soon as we can. And why not follow us on LinkedIn for our latest business news?